Accountability

Complaints and feedback

How feedback, complaints and safeguarding concerns would be received and escalated.

Illustrative review: 30 June 2026Demo policy
Illustrative policy

The channels and response times on this demonstration page are sample content.

How to raise a concern

Illustrative contact: feedback@sidrahfoundation.org

  • Acknowledge the concern
  • Provide a case reference
  • Assign an escalation owner

Confidentiality and safeguarding

Safeguarding concerns would use a confidential route and be escalated without waiting for the ordinary complaints timetable.